Swift Link Logistics JA Privacy Policy

Terms of Service

Terms and Conditions

Swift Link Logistics JA

Effective Date: November 24, 2024

Welcome to Swift Link Logistics JA (“Swift Link”, “we”, “us”, or “our”). By using our services, website, mobile application, or shipping account, you (“Customer”, “you”, or “your”) agree to the following Terms and Conditions.

1. Services Provided

Swift Link Logistics JA provides freight forwarding, package consolidation, shipping, and related logistics services for goods shipped from international origins, including, but not limited to, the United States, China, and Turkey, to Jamaica.

All services are provided subject to availability, customs regulations, and carrier requirements.

2. Customer Responsibilities

The Customer agrees to:

  • Provide accurate and complete information for all shipments, including contents, value, and recipient details.

  • Ensure that shipped items comply with Jamaican customs laws and regulations.

  • Pay all applicable shipping fees, duties, taxes, customs charges, and handling fees.

  • Respond promptly to requests for documentation or clarification required for customs clearance.

Swift Link Logistics JA is not responsible for delays caused by incomplete or incorrect information provided by the Customer.

3. Prohibited and Restricted Items

Customers may not ship:

  • Illegal goods under Jamaican or international law

  • Firearms, ammunition, or weapons (unless legally permitted and pre-approved)

  • Drugs, narcotics, or controlled substances

  • Hazardous or dangerous materials

  • Perishable goods (unless expressly approved)

  • Counterfeit or stolen items

Swift Link reserves the right to refuse, return, or report prohibited items to the relevant authorities.

4. Customs Inspection and Delays

All shipments are subject to inspection by the Jamaica Customs Agency or other authorities. Swift Link is not responsible for:

  • Customs delays

  • Seizure or confiscation of items

  • Additional duties, penalties, or storage charges imposed by authorities

Any fees arising from customs actions are the sole responsibility of the Customer.

5. Pricing and Payment

  • Shipping rates are based on weight, dimensions, destination, and carrier charges.

  • Prices are subject to change without prior notice.

  • Payment must be made in full before the release of goods, unless otherwise agreed in writing.

  • Unpaid balances may result in delayed delivery or storage fees.

6. Delivery and Collection

  • Delivery timelines are estimates only and not guaranteed.

  • Customers must present valid identification when collecting packages.

  • Unclaimed packages may incur storage fees or be disposed of after a reasonable period, in accordance with applicable laws.

7. Insurance and Liability

Unless otherwise stated:

  • Shipments are transported at the Customer’s risk.

  • Swift Link Logistics JA is not liable for loss, damage, or delay caused by:

    • Acts of God

    • Carrier negligence

    • Customs actions

    • Improper packaging by the sender

Optional shipment insurance may be available upon request.

8. Claims for Loss or Damage

Any claims must:

  • Be submitted in writing within 7 days of package receipt

  • Include proof of value and supporting documentation

Failure to report issues within the stated period may result in claim denial.

9. Limitation of Liability

To the maximum extent permitted by law, Swift Link Logistics JA’s liability shall not exceed the amount paid for the shipping service for the affected package.

10. Account Suspension or Termination

Swift Link reserves the right to suspend or terminate customer accounts for:

  • Fraudulent activity

  • Non-payment

  • Abuse of services

  • Violation of these Terms and Conditions

11. Use of Website and App

Customers using our website (swiftlinklogisticsja.com) or mobile applications (app.swiftlinklogisticsja.com / OX Packages) agree not to misuse, interfere with, or attempt unauthorized access to our systems.

12. Privacy

Customer information is handled in accordance with our Privacy Policy. We do not sell customer data and only share information where required for service delivery or legal compliance.

13. Governing Law

These Terms and Conditions are governed by the laws of Jamaica, and any disputes shall be subject to the jurisdiction of the Jamaican courts.

14. Amendments

Swift Link Logistics JA reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

15. Contact Information

For questions or concerns, please contact:

support@swiftlinklogisticsja.com
876-498-4150 | 876-498-4164

 

Last updated: 5/14/2026